What is a Smart Card / tCard

The Institute of Technology, Tralee has implemented a smart card (called the tCard) system for a number of key services within the Institute. Initially the printing & photocopying services will be card based whereby students will use their smart cards to pay for any documents printed or photocopied. Students will transfer money from their bank account to the smart card rather than adding value to the card via cash revalue machines. This smart card will replace the old Student Identify Card as the Offical ID of the Institue.

Where do I get my tCard?

Admissions Office - North Campus Business/IT Building, Opposite Security

• To get your tCard
• To get a replacement tCard
• Check Lost & Found for your tCard
• If you have any queries regarding your tCard or the services it is used for.

How do I activate my card?

As soon as you receive your card it is ready for use.

Can my card be used by anyone else?

Your TCard is for your personal use only. It is against Institute regulations to loan it to anyone.

What if my card is stolen or lost?

If your TCard is lost or stolen, it should be reported immediately to the Academic Affairs Office (066-7145638 or internal on Ext: 5638). You will be responsible for all charges to the card until the card is reported missing. A replacement card will be issued by the Academic Affairs Office and will incur a replacement fee.

How can I take care of my tCard?

• Keep it in a safe carrying case (e.g. in your wallet or in a cardholder).
• Keep the card away from magnets and computers to avoid magnetic damage.
• Avoid exposing the card to excessive heat.
• Do not bend the card.
• Do not punch holes in your card.
• Do not tamper with any of the information or picture printed on the card.
• Keep the card free from any marks or scratches especially on the back where the magnetic stripe is located.
• Do not wash the card or use it for any purpose it was not designed for.

How do I deposit funds onto my TCard?

When you receive your TCard you will automatically be issued with a card account. All value will be stored on your own personal tCard account providing for greater security.

Depositing money onto your TCard account is very quick and easy. You can use any of the following options to deposit money on it.

Mobile App

By transferring money directly on your smart phone using the "TCard" app from the relevant app store.

Online Top-Up

Online top-ups to your smart card can be made with a credit card or debit/laser card on https://tcard.ittralee.ie   available if the above method cannot be used for whatever reason. This is done by depositing money with the Library on either campus. Please note that the top-up amount may take a little longer to credit to your tCard account than the above method.

How can I keep track of my card balance?

• Finance Office South Campus - End of C Corridor
• You can view you balance and your transactions on the online web interface at this address (https://tcard.ittralee.ie)
  If you have any further queries regarding your tCard account and money debited / credited to your card.

What if I have further questions, which are not answered here?

Contact:

Admissions Office - North Campus - Bus/IT Building - Opposite Security or at 066-7145638 Ext No: 5638 for queries and services of your card.

Further Queries:

Finance Office - On Ext No: 2200 or 066-7145602 -
Further account inquiries provided you have checked your account on-line first.

Computer Services - On Ext No: 1699 or 066-7191699 - Technical Questions

E-mail: tcard@ittralee.ie